-
Define the enterprise software lifecycle.
-
Define the sources and types of gaps between expectations and reality in enterprise software.
-
Offer prescriptions, tools, tips, and techniques for closing the four types of gaps.
-
Provide a framework for companies to define a simple, high-level ERP strategy.
-
Review tools to use before and as part of improving the level of ERP use and satisfaction inside a company.
-
Identify the costs to consider when embarking on improvement, upgrade, or replacement paths.
-
Explain several approaches to managing, controlling, and achieving ERP satisfaction improvements.